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The Salon Policy

Deposit Policy

The Salon will require 50% of the service charge on booking. This deposit will be used as part payment towards your service & is fully refundable provide we receive at least 48 hours notice if you need to cancel your appointment. If we have NOT received your deposit your appointment will not be secure & maybe cancelled. Deposits/ cancellation fees are based on a small portion of the cost of the service i.e basic wages, products ordered in anticipation of the service, loss of income as we are unable to fill the cancelled space in a short period of time. 

Why do I have to pay a deposit?

Your appointments are very important to the team here at The Salon.  We take your appointment as a verbal contract and the time slot is reserved especially for you.  For this reason, please understand that when you forget or cancel your appointment without giving enough notice, your valuable appointment slot will be wasted and we miss the opportunity to fill that appointment time.  In addition, clients on our waiting list miss the opportunity to receive our services. 
We therefore respectfully ask that if you are unable to attend your appointment, please contact us ASAP and at least 48 hours in advance to avoid the loss of your deposit.   If we don’t receive 48 hours’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable or transferable.
All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment.

Complaints Policy

Our policy is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim for the highest standards in everything we do.Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

If you are unhappy with a service/treatment you have received at The Salon you will need to tell your stylist/beauty therapist whilst in The Salon. Calmly and clearly explain the problem.We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints as soon as possible. If you have already left the salon, don’t go to another salon as we have a right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private; If you decide to go elsewhere we will not be willing to rectify the problem. Where we think, you complaint is reasonable, we will redo the part or all of the service or treatment again as soon as possible, free of charge. The Salon does not offer any refunds. 

At The Salon we do use all the correct PPE. We will always try our best to avoid any marks on clothing, however when applying a colour & whilst your hair colour is developing we cannot be liable for any stains/spillages on your clothing. 


Klarna Payments 

Please be aware, when paying with klarna, any additional add ons, i.e toners, treatments and extra time / product will be charged separately in salon. Should add ons be required please select this at the time of booking if you would like to pay in full using Klarna. We also offer Klarna payments at reception and require the payment link to be completed before leaving the salon. Klarna payments have an add on charge of 5%

Patch Tests 

Clients who have not had a colour service or Eyelash service with us before, you must make arrangements for a skin allergy patch test first.  Allergy tests must take place no later than 48 hours before a colour service appointment.  Booking deposits will not be refunded if you do not visit us to have an allergy test in sufficient time.

Full Terms & Conditions 

Your booking is subject to the following T&Cs.
  1. A deposit of 50% is to be made either online, in person, over the phone or by payment link to secure a booking.  In case of a no-show or late cancellation this is non-refundable or transferable. The deposit goes towards the final value of the service.
  2. Deposits/ cancellation fees are based on a small portion of the cost of the service i.e basic wages, products ordered in anticipation of the service, loss of income as we are unable to fill the cancelled space in a short period of time. 
  3. Cancellations must be made at least 48 hours before the appointment. If made within 48 hours the deposit cannot be refunded or transferred.  We reserve the right to cancel an appointment if an allergy test has not been carried out and/or a deposit hasn't been paid at the time of booking. The deposit is non-refundable or transferable, if you book online without having had an allergy test and the appointment hasn't been cancelled within 48 hours.
  4. Time slots are allocated in accordance with the services required. If you are more than 15 minutes late, your appointment may have to be cancelled or rescheduled so as not to delay other services. Your deposit may not be refunded.
  5.  In the event we need to reschedule or cancel your appointment due to events outside of the stylist's or salon's control we will do our best to find the next available appointment and either hold your deposit to go towards the appointment or refund it should you wish to cancel. Online booking deposits can take up to 5-10 working days to be refunded.
  6. Toners and cool colours last between 1-3 washes for pastel colours and longer for deeper colours, sometimes as long as 6 months. The longevity of your hair colour can be affected by over washing, heat, sunlight, pollution, swimming and hair products as well as hair porosity and history. Your stylist can advise on how long the colour will last and how to maintain it. You may require a toner to be added to your service to achieve the desired result, your stylist will advise this should it be required. 
  7. Your stylist will advise about the process your hair needs to go through to achieve your desired colour. A big colour correction can be a process that needs to be repeated every 6-8 weeks to achieve the desired look.  Miracles can happen but please be patient as we care most about the overall condition of your hair and your stylist will not carry out a service that could severely damage your hair. 
  8. Should services take longer than initially booked or more product is needed to achieve the desired result you may incur a long hair supplement to cover the extra costs, your stylist will make you aware should they need to add this to your appointment.
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